Control panel overview

Control panel homepage overview

On entering your partner account credentials you will be presented with your Control Panel homepage:

Visual map & counts

As you add new customers to your Partner account a pin is added to the map based on the venue address of the customer. This gives a visual representation of all of the locations active in your partner account. Clicking on any individual pin will display a popup box showing the venues name and address.

Directly under the map is a count box which gives you an instant snapshot of how many accounts, venues and devices you have within your Partner account.

Managing customer accounts

As shown below all of your customer accounts are listed and are fully searchable making it easy to find a specific customer. You have two controls available, Delete to permanently delete a customer and Dashboard to view the customer's dashboard. Clicking dashboard switches you into the specific customer dashboard without the need to enter the customers username and password.

Clicking on the green link of the customer account allows you to view the details of the specific customer account. As shown below the popup box displays the key details relating to the customer account. In addition a QR code is available for use with dual authentication. Dual authentication is an additional security option to a username and password which requires the customer to use the Google authenticator app to login. 

As a default dual authentication is disabled and can be enabled by simply selecting enable from the dropdown menu and scanning the QR code with the Google Authentication mobile app.

In addition to this an individual customer account can be locked by selecting suspend from Account Status dropdown menu. This will prevent the customer from logging in to there dashboard.  

Clicking on the Manage WiFi Users and Devices display a list of all devices that have used the WiFi service relating to the customers account. As shown below a device can be deleted from the customer account by clicking on the relevant delete button. Should a device that has been deleted re-use the WiFi service in the future they will be prompted to sign-in using the form or social media to register the device. 

Common questions

1

How do I move the pin on the map to a different location?
The pins on the map are based on the latitude and longitude of the venue address. If a pin is in the wrong place on a map it normally means the venue address is in correct. To change the address of a venue do the following:

1) Switch into the relevant customers accounts dashboard

2) Select Venue from the main menu and click on All Venues. 

3) Click edit next to the venue that you wish to change and update the details in the popup box.

2

If an account is suspended does the WiFi service stop working?
NO. Suspending the account just locks out the customer from accessing the dashboard. Therefore they can no-longer mange the service or access any data. End users in the venue will still be able to login to the WiFi. 

Should you wish to to suspend WiFi in the venue, simply switch into the customers dashboard and disable the SSID of the hardware under the Hardware menu.

3

I am testing the service and want to re-test the login process but I am unable to as the system detects my device. How am I able to retest a device?
You will need to delete the device from the customer account. Do the following:

1) Click on the green link of the name of the customer account you are testing.

2) Click the Mange WiFi Users and Devices button at the bottom of the popup screen.

3) Find your device in the Device profile List.

4) Click the delete button and confirm you wish to delete the device. 

5) The next time you login on the WiFi you will be ask to register as a new user.