Blocking User

In some circumstances you may need to block a user from logging into the public WiFi service and getting Internet access. This could be due to WiFi squatters or excessive usage by a specific device. 

You can control device access to a specific service by following the instructions below:

Access your partner control panel

Step 1 -  Login to your partner account

Step 2 - Access Customer Account

Clicking on the green link of customer account allows you to view the details of the specific customer account. As shown below the popup box displays the key details retaining to the customer account. In addition a QR code is available for use with dual authentication. Dual authentication is an additional security option to a username and password which requires the customer to use the Google authenticator app in order to login. 

As a default, dual authentication is disabled and can be enabled by simply selecting enable from the dropdown menu and then by scanning the QR code with the authenticator mobile app.

In addition, an individual customer account can be locked by selecting suspend from Account Status dropdown menu. This will prevent the customer from logging in to their dashboard.

Step 3 - Access Manage Devices

Clicking on the Manage WiFi Users and Devices display a list of all devices that have used the WiFi service relating to the customers account. 

Step 4 - Block Device

As shown above you will see a list of customer devices. You can use the search box to search by login method, name or device and mac address of device. 

To block a specific device simply click on the Block button and Okay the confirmation popup box. The device will be immediately blocked from getting Internet access. 

When a specific device is blocked the Block button changed to an Allow button. If you need to unblock a device just click the Allow button and the device will be allowed to logon.